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Meet The Team: Duncan Martin

By Published On: July 27, 2023 - Categories: Blog Industry Insights Opinion OTT Sports

Passionate about football and customer satisfaction, Duncan is the Customer Service Manager at StreamAMG!

Get to know Duncan's favourite sportsperson, memorable sporting moment, and more. Here we go...

Describe your role at StreamAMG

As the Customer Service Manager at StreamAMG, my role involves overseeing and managing all aspects of the customer service department to ensure a high level of customer satisfaction and support for end-users, clients, and the customer service team. I play a crucial role in ensuring that customers receive exceptional support and assistance. By leading the customer service team, through improvement and development, and addressing customer concerns promptly, I help to contribute to maintaining high customer satisfaction and strengthening StreamAMG's reputation as a reliable and customer-centric service provider.

What's your favourite sport to watch?

Football, I watch all kinds of football from Premier League down to my daughter and son on the weekends, playing for their local grassroots teams.

What's your favourite sport to play and why?

Sorry to be boring but football. I just love the game, no matter who you are playing with or against.

Who is your favourite sportsperson?

Sir Alex Ferguson - his legacy, influence, and impact on Manchester United and the wider footballing world is undeniable. His legacy as a successful manager, mentor, and influencer continues to inspire future generations of coaches and players.

Favourite sporting moment?

The Man United Treble in 99'. The treble-winning season in 1998-1999 was extraordinary due to the combination of winning three major trophies, dramatic comebacks, squad depth, team spirit, exceptional leadership, and the emotional significance it held for the club and all the fans.

Favourite thing about your job?

The people and all the sports we can watch. I find each person I work alongside brings their own unique perspectives, experiences, and knowledge to the table. By engaging with diverse individuals, it exposes the team to different ideas, cultures, and ways of thinking. Which can only make a great recipe for success.

What three words would you use to describe StreamAMG?

Customer-centric, Reliable, and Innovative.

Favourite StreamAMG feature?

CloudPay - it allows rights-holders to control and manage their subscribers within a user-friendly ecosystem. And of course, every implementation of CloudPay comes backed by full documentation, implementation assistance and StreamAMG’s signature post-launch support.

What does the future of OTT look like?

Not sure, and that's exciting, but I could see sports organisations, clubs, competitions/ leagues exploring more direct-to-consumer OTT offerings, bypassing traditional broadcasters. This will allow them to have greater control over content, fan engagement, and monetisation opportunities. I think it’s important to note that the future of OTT in the sports industry is constantly evolving, and new innovations and trends may emerge over time.

Interesting insight there from Duncan. Join us for the next one…

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